Refund policy

At SweetFace Cosmetics, customer satisfaction is our priority. To ensure a smooth and transparent shopping experience, please review our policy below before placing your order.

Return & Exchange Window
• Customers may request a return or exchange within 48 hours of receiving their order.
• To initiate a request, contact our Customer Support Team with: Order Number, Reason for request, Product images, and a mandatory unboxing video (for damaged, missing, incorrect, or defect claims).
• Requests submitted after the specified timeline may not be entertained.

Eligible Return / Exchange Cases
✅ Damaged product received
✅ Defective product received
✅ Wrong item delivered
✅ Missing item(s) in parcel
✅ Shade exchange / customer preference exchange (subject to approval)

Non-Eligible Cases
❌ Used cosmetic products
❌ Products without original packaging
❌ Claims without required proof
❌ Minor packaging wear caused during courier handling
❌ Claims reported after the allowed timeframe

Damaged / Defective / Missing Item Claims• Claim must be raised within 48 hours of delivery
• An unboxing video is mandatory showing: sealed parcel, shipping label, opening process, and product condition
• Replacement processed within 2–3 working days; delivery charges covered by SweetFace
• If replacement is unavailable, refund/store credit will be offered

Shade / Preference Exchange Policy
• Product must be unused & sealed
• Reverse pickup + redelivery charges borne by the customer
• Exchange subject to stock availability

Refund Policy
• Refunds apply only when replacement is unavailable or